FAQ overview

Questions

Answers

Can I collect a product myself from your warehouse?

Yes, when you place your order you can choose the delivery selection

Can I do reservations to the products in stock?

Our system does not support reservations. Please, contact customer sercvice if you are going to order a bigger batch.

Can I make preliminary reservations on products in stock?

Our system does not support reservations at this time, but you may contact customer service, especially if the consignment you wish to order is large. This way we can prepare ourselves for the delivery. Please, contact our customer service through Contact Form or the chat.

Can I order from Exelnow.com with invoice, if I am an existing customer with Exel?

If a customer is already an existing customer of Exel and they have a customer number, they can buy from Webstore with invoice. When making an order, customer should just write there down the customer number. Minimum amount of order with invoice is 500 €.

Can I order products by call or e-mail?

<p>Yes you can order by call or by e-mail</p>

What is a maximum lenght for a shipment?

Inside European Unioin we can handel maximum lenght of 6 meters in transportation.

But outside European Union maximum lenght is 2,7 meters. This is due to very high transrportation costs for long shipments.

What kind of saw and blade I must use to cut a glass fibre tube?

You can use circular saw with diamond blade for cutting a glass fibre tube.